Services
Roadside Assistance & Towing
When your car breaks down on the road, you are not on your own: our roadside assistance covers on-site assessment of the fault, a practical fix where possible, and safe transport to the workshop by tow truck when needed.
What does Roadside Assistance & Towing involve at Alpay Servis?
When your car breaks down on the road, you are not on your own: our roadside assistance covers on-site assessment of the fault, a practical fix where possible, and safe transport to the workshop by tow truck when needed.
When the Journey Stops Unexpectedly
A breakdown rarely announces itself. One moment the car is fine; the next it loses power, refuses to start or a warning fills the dashboard. What matters in that moment is a calm, clear process: securing yourself, describing the situation, and letting the right people take the problem over. Our roadside assistance is built around exactly that sequence.
How the Process Works
It starts with a phone call: you tell us where you are and what the car is doing. Based on that, the situation is assessed where the vehicle stands. Some problems can be dealt with on the spot so you can continue your journey. When the fault runs deeper, a tow truck is arranged and the car is secured and transported to our workshop in Bornova, İzmir, using a method suited to its drivetrain.
Why Correct Towing Matters
Improvised towing — a rope, the wrong wheels rolling, an unsecured load — can turn a simple breakdown into gearbox or drivetrain damage. Professional transport uses the appropriate equipment and securing points, so the car arrives in exactly the condition it left the roadside.
After Arrival: Honest Diagnosis
At the workshop the car receives a full diagnosis. The cause is identified and explained to you in plain language, along with what genuinely needs doing and why. Work begins only with your approval — a stressful day should not end with unclear decisions.
Keep Our Number Close
Save our phone number before you need it. If the car ever leaves you stranded, secure yourself, call us and describe your location; we will take it from there.
What Does This Service Cover?
- Taking your location and fault details by phone
- Initial assessment of the fault where the car stands
- Attending to simple problems that can be fixed on site
- Arranging a tow truck when the car cannot continue
- Transporting the vehicle to the workshop without damage
- Full diagnosis once the car arrives at the workshop
Signs You May Need This
- The car refusing to start or to restart after stopping
- A sudden loss of power bringing the car to a halt
- A serious fault warning appearing on the dashboard
- A tyre failure that cannot be resolved at the roadside
- The car being undrivable after an accident or damage
Frequently Asked Questions
What should I do first when my car breaks down?
Secure yourself first: move the car off the road or onto the hard shoulder if possible, switch on the hazard lights and place a warning triangle if needed. Then call us, describe where you are and what the car is doing; the whole process is planned from that information.
Can every fault be fixed at the roadside?
No; some problems can be resolved where you stand, but many faults need workshop conditions for sound diagnosis and repair. The on-site assessment makes that distinction clear — if needed, the car is brought in by tow truck and the fault examined thoroughly at the workshop.
Can towing cause any damage to the car?
Towing carried out with the right equipment and the right method does not harm the car. The transport style is chosen to suit the car's drivetrain and the securing rules are followed. Towing the wrong way, however, can damage the gearbox and drivetrain — which is exactly why it belongs in experienced hands.
What happens once my car reaches the workshop?
The car goes through a thorough diagnosis; the source of the problem is identified and the necessary work is explained to you together with its reasoning. No repair begins without your approval. You can follow the process by phone or visit the workshop whenever you wish.
Book Your Service Appointment
Choose the day and time that suit you; our team will confirm your appointment.
